Returns and Warranty
Last updated Thursday, July 30, 2023
Limited Warranty
During the limited warranty period, VTech's authorized service representative will replace at VTech's option, without charge, a Materially Defective Product. If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design. VTech will return replacement products to you in working condition. VTech will retain defective parts, modules, or equipment. Replacement of Product, at VTech's option, is your exclusive remedy. You should expect the replacement to take approximately 30 days.
The limited warranty period for the product extends for ONE (1) YEAR from date of purchase (90 days on products purchased as Refurbished*). This limited warranty also applies to replacement Products for a period of either (a) 90 days from the date the replacement Product is shipped to you or (b) the time remaining on the original one-year limited warranty (90-day limited warranty on products that are purchased as Refurbished*). Whichever is longer.
*Refurbished products purchased from our online store carry a 90-day replacement warranty.
This limited warranty does not cover:
- Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
- Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
- Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
- Product to the extent that the problem is caused by use with non-VTech electrical accessories; or
- Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
- Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or
- Product returned without valid proof of purchase (see 2 below); or
- Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
To obtain warranty service in the United States of America. Call 1-800-595-9511 for instructions regarding where to return the Product. Before calling for service, please check the user's manual. A check of the Product controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product(s) to the service location. VTech will return replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid. VTech assumes no risk for damage or loss of the Product in transit.
- Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty;
- Include "valid proof of purchase" (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
- Provide your name, compete and correct mailing address, and telephone number.
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this product. VTech provides no other warranties for this product. The warranty exclusively describes all of VTech's responsibilities regarding the product.
There are no other expressed warranties. No one is authorized to make modifications to this warranty and you should not rely on any such modification.
State Law Rights: This warranty gives you specific legal rights, and you also have other rights which vary from state to state.
Implied warranties, including those of fitness for a particular purpose and merchantantability (an unwritten warranty that the product is fit for ordinary use) are limited to one year from date of purchase. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Warranty Support and Returns
If your product is outside of the manufacturer's warranty or you are no longer covered under an extended warranty/protection plan, we'd like to offer you the opportunity to purchase another phone using our customer loyalty program.
This program is designed exclusively for loyal VTech customers who want to replace a VTech out-of-warranty telephone product. Please use the promo code provided below to take advantage of this offer. This promo code entitles you to a 15% discount at www.vtechphones.com—a convenient and economical alternative to replace existing products with our newest technology under the trusted VTech brand.
Promo code: VTECH5092
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Extended warranty or protection plan purchased through a retailer
If your product is outside of the manufacturer's warranty but you have an extended warranty through your retailer, you will need to contact the retailer for the extended warranty support instructions.
